The world has gone mad. Or, so it seems.
Volatility. The world is constantly changing, and becoming more unstable each day.
Uncertainty. It’s becoming more difficult to anticipate events or predict how they’ll unfold.
Complexity. Problems and their repercussions are more multi-layered, harder to understand.
Ambiguity. Not everything is black and white.


This scenario plays out frequently at many nonprofit organizations: top-performing professionals gets promoted to lead a team but has never been trained to lead or manage. This is often a disaster—results suffer, people head for the door, and the new manager flames out (and may even get fired).
Listening at the speed of sound;
Sidney Mathias Baxter Coulling III, the retired S. Blount Mason Jr. Professor of English at